So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you? We’ve put together a handy guide that will talk you through the benefits of working within this exciting area.
As one of the biggest sectors in the world, plenty of people have already succumbed to the charms of customer services jobs, so be prepared to understand what enticed them to their jobs.
1. Interaction with the public
Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. If you are a sociable, outgoing person, then this should be a major draw for you. Of course, if you are shy and don’t like talking to strangers, then a customer service job might not be an ideal option.
2. The chance to help
Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along.
3. Team spirit
You may think that sitting with a headset on, talking to customers on the phone for most of the day would prohibit a lively and vibrant atmosphere. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff.
Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution.
4. Transferable skills
It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles.
From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move.
5. Promotion prospects
No job can be truly enjoyable unless it offers you a decent chance to progress through the ranks, and the bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. So, whether you move up to team leader or supervisor, or have your eyes on an even bigger prize like customer service manager, then there should be plenty of scope.
As one of the biggest sectors in the world, plenty of people have already succumbed to the charms of customer services jobs, so be prepared to understand what enticed them to their jobs.
1. Interaction with the public
Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. If you are a sociable, outgoing person, then this should be a major draw for you. Of course, if you are shy and don’t like talking to strangers, then a customer service job might not be an ideal option.
2. The chance to help
Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along.
3. Team spirit
You may think that sitting with a headset on, talking to customers on the phone for most of the day would prohibit a lively and vibrant atmosphere. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff.
Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution.
4. Transferable skills
It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles.
From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move.
5. Promotion prospects
No job can be truly enjoyable unless it offers you a decent chance to progress through the ranks, and the bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. So, whether you move up to team leader or supervisor, or have your eyes on an even bigger prize like customer service manager, then there should be plenty of scope.
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